Client Success Associate : Sri Lanka (Remote)

Remote

Full Time

Experienced

CLIENT SUCCESS ASSOCIATE

WORK FROM HOME

We are looking to recruit a Client Success Associate who values the opportunity to work from home and grow their career.

Job Responsibilities:

Required to follow all documented team standards and guidelines.
Maintain a high level of knowledge of the overall Product and KPIs and deliver timely, knowledgeable responses to client inquiries.
Attending client meetings to explain and elaborate to a client regarding the service provided.
Ensuring to coordinate with clients to improve the KPI/KPIs allocated.
Ensure you watch client meetings, document the to-dos, highlights, and challenges, and follow up until the relevant action items are completed.
Building and maintaining strong relationships with clients.
Resolving client issues and complaints.
Providing regular updates to clients on individual progress.

Expected Qualifications & Skills:

Prior experience in communicating with clients (particularly in the dental field)
Strong organizational and time management skills
Should be able to perform effectively in a fast-paced, high-demand work environment.
We require you to have Fundamental computer literacy and knowledge of using ZenDesk, Zoom, Monday.com, Google Spreadsheets, the Call Tracking Application, and other necessary software and applications.
Ability to come up with innovative strategies to increase client productivity and development
Strong verbal and written communication skills in English
Attention to detail and commitment to quality work
Knowledge of every aspect of the coaching business and KPIs (except marketing & sales)

Work Hours & Benefits:

Flexible - Flexible hours so you can complete the daily 8 hours (Conditions Apply)
Since we are a 100% virtual company, you can create a flexible work schedule (Conditions apply*). Since we deal with U.S. clients, your working hours should be between 6.00 pm and 5.30 am (SL time). You may freely allocate your work hours within this time frame. (Working 8 hours a day is a must.)
WFH - Work from the comfort of your own home.
EPF/ETF - Each employee should enroll in the EPF/ ETF as per the Sri Lankan labor law
Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more.
You will get exposed to international clients and opportunities for growth and knowledge in marketing.
You will be part of a diverse team of 250+ employees from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

**We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.

Apply Now
https://ekwamarketinginc.applytojob.com/apply/cVyGut5mOm/Client-Success-Associate-Sri-Lanka-Remote

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Why Bizycorp? Why are you interested in the Client Success Associate role specifically?*

"Childcare (If applicable): How will you manage childcare during your 8-hour workday to ensure zero interruptions?
Please list the age(s) of your children."*

Application History: Is this your first time applying to Bizycorp?*

Previous Tenure: Have you ever worked at Bizycorp? (If yes, please list your role, department, and dates of employment.*

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Conflicts of Interest: Do you have any friends or family currently employed here?*

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Current Studies: If yes, provide the schedule and explain how you will balance work and study.*

Future Requirements: Please disclose any known commitments over the next year (e.g., relocation or travel) that will require time away from work.*

Maternity Leave Planning If you are currently expecting, please indicate your estimated availability for work and training prior to the commencement of your maternity leave.*

Are you planning to relocate or migrate outside of Sri Lanka? Please share if you have plans to move abroad shortly. If yes, what are your thoughts and plans? If possible, include dates*

At Bizycorp, we value long-term career development. How does this position align with your professional goals for the next 2 to 5 years?*

Referral Information: How did you learn about this vacancy? (Please include the name of the person who referred you, if applicable).*

Transition Readiness: Should you be selected for this role, are you able to provide immediate notice to your current employer? Please confirm if you can share a copy of your resignation notice for our records once submitted.*

Availability for Commencement: What is your required notice period (in weeks) before you can start your new role?*

Secondary Employment and Commitments: Please disclose any additional professional commitments or part-time roles you currently hold. Include a brief description of the responsibilities and the total weekly hours dedicated to these activities.*

Hardware: Do you own a personal computer capable of handling work tasks?*

Software: Are you willing to install and use tools like Zoom, Skype, and Slack?*

Environment: Do you have a quiet, dedicated workspace for an 8-hour shift?*

Connectivity: Do you have stable, high-speed internet (SLT/Dialog)?*

Power Backup: Do you have a secondary internet source (Dongle/Hotspot) for power outages?*

Compensation Agreement I accept the proposed gross salary of 90,000 LKR per month (inclusive of basic and fixed allowances) for the duration of my six-month probation. I acknowledge that future pay increases are performance-based and at the discretion of management.*

Can you work full-time 5 days a week according to the schedule specified for this job role which is 8 hours between 6.00 pm and 5.30 am (SL time).*

"The following is an email a client has sent to you regarding scheduling a meeting:

""Hi,
There was a mistake. I accidentally booked a meeting on your online calendar for 1 p.m. Eastern time, but I'm unavailable then. I meant to select 1 p.m. Central time. Can you book the meeting for 1 p.m. Central next Thursday?
Thank you.
Dr. Smith""

List down the steps you need to take before responding to this client's request.
Draft a suitable response to the client's email above."*

"The following is an email a client sent you regarding a Webinar to be hosted next month. The client was informed, but they could not attend the online event.

""Hi,
I can't. Both my kids are here for just a few days. I rarely get to see them together, and it's a long time before I'll see them again.
After work tomorrow night, we have a big dinner and plans after dinner until late.
So I can't attend this one. You sprung it on us less than 24 before the webinar.
That's not cool; we need more notice than 21 hours.
Dr. Evans""

In your own words, explain the steps you need to take concerning the email and the points you must address in your response.
Draft a suitable response." **

"Listen to the podcast and identify the concerns shared by the client, areas that need improvement, advice shared by the business coach, and any post-meeting to-dos. List down these points in as much detail as possible. You need not go into detail about technical terms you are unfamiliar with, but note the background of the issue mentioned by the client.

Link to Podcast: https://tinyurl.com/at62f39c*

"This video submission is a mandatory part of your application. Please follow these steps to record and submit your response:

Recording Your Video

1. Prepare: Use Zoom (or any recording software) to record a solo meeting with your camera turned on.
2. Respond: During the recording, please answer the following:

2.1 Personal Introduction: Tell us about yourself.
2.2 Say the following words out loud slowly;
(i) Schedule
(ii) Past
(iii) Brochure
(iv) Progress
(v) Direct

3. Save: Record the file to your local computer.
4. Submitting Your Link
4.1 Upload: Upload the video file to your Google Drive.
4.2 Set Permissions: Update the sharing settings to ""Anyone with the link can view.""
4.3 Submit: Paste the shared link into the response field below."*

Declaration of Accuracy "I certify that all information provided in this questionnaire and throughout the hiring process is true and complete to the best of my knowledge. I understand that any misrepresentation, omission, or falsification of information may result in the immediate disqualification of my candidacy or, if discovered after employment has commenced, disciplinary action up to and including termination of employment."*

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Client Success Associate : Sri Lanka (Remote)

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