Client Success Associate - Work from Home

Remote

Full Time

Coaching Department

Experienced

CLIENT SUCCESS ASSOCIATE

WORK FROM HOME

We are looking to recruit a Client Success Associate who values the opportunity to work from home and grow their career.

What are you waiting for? Apply today, and don't miss out on this great opportunity.

Job Responsibilities:

Required to follow all documented team standards and guidelines.
Maintain a high level of knowledge of the overall Product and KPIs and deliver timely, knowledgeable responses to client inquiries.
Attending client meetings to explain and elaborate to a client regarding the service provided.
Ensuring to coordinate with clients to improve the KPI/KPIs allocated.
Ensure you watch client meetings, document the to-dos, highlights, and challenges, and follow up until the relevant action items are completed.
Building and maintaining strong relationships with clients.
Resolving client issues and complaints.
Providing regular updates to clients on individual progress.

Expected Qualifications & Skills:

Prior experience in communicating with clients (particularly in the dental field)
Strong organizational and time management skills
Should be able to perform effectively in a fast-paced, high-demand work environment.
We require you to have Fundamental computer literacy and knowledge of using ZenDesk, Zoom, Monday.com, Google Spreadsheets, the Call Tracking Application, and other necessary software and applications.
Ability to come up with innovative strategies to increase client productivity and development
Strong verbal and written communication skills in English
Attention to detail and commitment to quality work
Knowledge of every aspect of the coaching business and KPIs (except marketing & sales)

Work Hours & Expectations

Since we are a 100% virtual company, you can create a flexible work schedule (Conditions apply*).

However, remember that since we deal with U.S. clients, your working hours should be between 6.00 pm and 5.30 am (SL time). You may freely allocate your work hours within this time frame.

Do you have any experience working these hours in the past? If so, please provide dates, roles, and company.

The rest of the months to accommodate client calls and meetings as needed.

*Note: Working 8 hours a day is a must.

You must work additional hours based on requirements (if needed only.)

We expect you to commit to 100% completing your work according to the given deadlines.

Benefits:

Flexible - Flexible hours so you can complete the daily 8 hours (Conditions Apply)
WFH - Work from the comfort of your own home.
EPF/ETF - Each employee should enroll in the EPF/ ETF as per the Sri Lankan labor law
Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more.
You will get exposed to international clients and opportunities for growth and knowledge in marketing.
You will be part of a diverse team of 250+ employees from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

**We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.

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Your Full Name as per your Government-issued Identification
(NIC, DL, PP)*

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Government-issued identification number (Enter at least one)
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2. Driving Licence
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Are you a permanent Citizen of Sri Lanka?*

Nearest Town and district that you live in
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Date of Birth*

Age as of today*

Marital Status

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Another email address
(can be the same as your G-mail address)*

Your Skype ID or Link to your skype profile*

Please upload your CV.*

Link to your LinkedIn Profile - OPTIONAL: If you do not have one, please enter NA)*

Do you have children? Please mention each of their ages.

If you have children under the age of 5, how exactly are you planning to care for them during your work day? Please be specific and detailed.*

Your work experience related to the role you are applying for*

Educational qualifications related to the role you are applying for* Self TaughtLearned on the Job (Previous or current Job)CertificateDiplomaAdvanced DiplomaBachelor DegreeGraduate Certificate or DiplomaMasters Degree

Provide your current employer's name, job title, and key responsibilities. If unemployed, describe your most recent role. State your reason for resigning if employed or recently left a job; otherwise, mark it as N/A.*

What is your longest job, and how long have you been there? Explain why this is your longest job.*

Please explain why we should select you for this work-at-home role. We are not looking for what's already in your CV; instead, we are asking you to describe in your own words (preferably in point form) what makes you the best candidate for this role.*

Is this your first time applying for a vacancy at Bizycorp Pvt Ltd.?*

What was the previous position that you have applied for? (Answer only if applicable or add as N/A)*

Have you previously worked at Bizycorp? If yes, please provide details, including your role and dates of employment.*

What was your previous role & department at Bizycorp if you have selected as you worked with us previously?*

If you gave in your resignation, what was your reason for moving out?*

Do you have any friends, family members, or relatives currently employed at Bizycorp?*

Additionally, I acknowledge that Bizycorp maintains a policy restricting the employment of immediate and extended family members. If I or any family member have previously applied, been hired, are currently employed, or plan to use, I confirm that I will comply with this policy. I understand that any intentional or unintentional violation of this policy may result in the immediate termination of all individuals involved.*

Are you following a course at the moment?
If Yes :
(Please mention the name of the course/Full-time or Part-time/field of study/ are your classes online or in person, your class schedule, and how often do you have assignments and or major exams?*

If you are following any courses right now, how do you plan to balance your educational and professional obligations during weekdays?*

If you're currently pursuing an educational course/degree, kindly share more information on your course schedule.*

Do you have any plans within the next 12 months that require you to take leave?
(For example, personal commitments like marriage or upcoming exams.) If so, please provide details.*

How long can you commit to training/work before maternity leave if you are expecting a baby?
If applicable, how many months of work or training would you be able to complete before going on maternity leave? (If not relevant, please state “N/A” or “Prefer not to say.”)*

Are you planning to relocate or migrate outside of Sri Lanka?
Please share if you have plans to move abroad shortly.

If yes, what are your thoughts and plans? If possible, include dates*

If you like your role at Bizycorp, how long do you see yourself staying here?*

List the languages you speak and any experience calling US, Canadian, UK, or Australian clients, including your role, company, duration, and daily call hours. Provide a reference if applicable. If not, describe any customer service role where speaking with clients was your main task. Highlight relevant skills, such as communication or technical expertise, and mention any business writing experience.*

"STEP 1) Sign up for a free Zoom account (https://zoom.us/)
STEP 2) Schedule a meeting Once you sign up for the free account (Video is required).
STEP 3) You are required to record the meeting on your local machine.
STEP 4) Attend it (by yourself)
STEP 5) Open up your video Camera and answer the following questions;
5.1- Tell us about yourself
5.2 Say the following words out loud slowly;
(i) Schedule
(ii) Past
(iii) Brochure
(iv) Progress
(v) Direct
STEP 6) Upload the Video recording generated by Zoom to Google Drive (if you do not have a Google Drive account, you should create one for this purpose).
STEP 7) Once the file is uploaded, ensure it is shared so anyone with the link can view the recording.
STEP 8) Enter the link to the recording as the answer."*

Indicate how you heard about Bizycorp and provide the name of the referral, if applicable. Otherwise, write "N/A."*

Give us a brief history of your previous employment. Where did you work, what were your roles and main responsibilities?
(If you have not worked before please update as N/A)*

If you are currently employed, will you be able to submit your resignation with immediate effect and show us a copy of your letter of resignation?*

Are required to provide a the notice period? If yes, how many weeks?*

In addition to your primary (full-time role) if you have any other jobs please explain below; describe the role and the hours you work*

Do you have a personal computer that meets the requirements for work-related duties?*

Are you willing to use your computer for work-related tasks and install necessary software like Zoom, Skype, and Slack?*

Do you have a designated workspace at home that is free from interruptions and suitable for an 8-hour workday?*

Do you have a stable, high-speed internet connection, such as SLT 4G, ADSL, or Dialog Broadband, that supports uninterrupted remote work?*

Do you have a backup internet solution, such as a dongle or portable hotspot, to continue working during a power outage?*

Do you agree to the terms that if you are offered the role of "Client Services Associate", your initial salary during the probationary period of 6 months will be 90,000 LKR (Inclusive of Basic + Fixed allowances), and after that, any increase in your salary will be based on your performance, and the management will determine the amount during a review? **

We have provided the duties and responsibilities. What questions or comments do you have for us?*

Can you work 8 hours a day, 5 days a week?*

"As a Client Success Associate, you must work 8 hours between 6.00 pm and 5.30 am (SL time). You may freely allocate your work hours within this time frame.

Do you have any experience working these hours in the past? If so, please provide dates, roles, and company. "*

I understand that if I provide false or misleading information at any point in this questionnaire or during the hiring process, I could be rejected for this role without prior notification or reason and disqualified from being selected for any other vacancy offered by us.*

I understand that after I am hired if any false or misleading information provided in this questionnaire or during the hiring process is uncovered, I could be subjected to disciplinary action, which includes, but is not limited to, termination of my employment*

Why are you interested in this position, Client Service Associate specifically, & Why should we hire you? **

"The following is an email a client has sent to you regarding scheduling a meeting:

""Hi,
There was a mistake. I accidentally booked a meeting on your online calendar for 1 p.m. Eastern time, but I'm unavailable then. I meant to select 1 p.m. Central time. Can you book the meeting for 1 p.m. Central next Thursday?
Thank you.
Dr. Smith""

List down the steps you need to take before responding to this client's request.
Draft a suitable response to the client's email above."*

"The following is an email a client sent you regarding a Webinar to be hosted next month. The client was informed, but they could not attend the online event.

""Hi,
I can't. Both my kids are here for just a few days. I rarely get to see them together, and it's a long time before I'll see them again.
After work tomorrow night, we have a big dinner and plans after dinner until late.
So I can't attend this one. You sprung it on us less than 24 before the webinar.
That's not cool; we need more notice than 21 hours.
Dr. Evans""

In your own words, explain the steps you need to take concerning the email and the points you must address in your response.
Draft a suitable response."*

"Listen to the podcast and identify the concerns shared by the client, areas that need improvement, advice shared by the business coach, and any post-meeting to-dos. List down these points in as much detail as possible. You need not go into detail about technical terms you are unfamiliar with, but note the background of the issue mentioned by the client.

Link to Podcast: https://tinyurl.com/at62f39c "*

I confirm that, to the best of my knowledge, all the information I have provided in this questionnaire is true and accurate.*

Human Check*

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