We are seeking a proactive, detail-oriented, and highly organized Call Tracking cum Chat-bot Analyst & Management Associate to manage, analyze, and coordinate call tracking and chatbot operations for multiple international clients. This role requires close collaboration with internal teams to ensure accurate data capture, system reliability, and timely delivery of insights aligned with client objectives.

The Call Tracking cum Chat-bot Analyst & Management Associate does not serve as the primary point of contact for clients but plays a critical role in configuring and monitoring call tracking numbers, reviewing call data and recordings, managing chatbot workflows, and ensuring analytical reports and chatbot interactions adhere to established best practices. The role supports planning, execution, quality assurance, and optimization across call tracking and chatbot initiatives to drive actionable insights and improved client outcomes.

KEY RESPONSIBILITIES:

• Onboard new clients to Call Tracking Metrics, this includes but is not limited to; 
  • Creating the client account on Call Tracking Metrics
  • Acquiring a suitable local number/porting of a phone number from another carrier 
  • Setting up call routing 
  • Setting up notifications and reports

• Use the Call Tracking system and other supporting systems to generate call outputs and to prepare call review reports for clients by adhering to team standards/policies
• Daily management of the Call Tracking Metrics system, this includes but is not limited to;  
  • Identify potential spam calls and take steps to eliminate them 
  • Ensuring client questions and concerns are provided with professional draft responses
  • Client tasks are implemented in a timely fashion 

• Onboard new clients to the Chat Bot system, this includes but is not limited to;
  • Creating the chatbot 
  • Setting up the chatbot conversation flow
  • Setting up notifications and customizing the bot based on the client's needs

• Daily management of the Chatbot system, this includes but is not limited to;  
  • Ensuring client questions are provided with professional draft responses
  • Client tasks are implemented in a timely fashion 

• As and when required attending client meetings via Zoom

SKILLS, QUALIFICATIONS, AND EXPERIENCE:

• Good understanding of how online marketing drives conversions and how both call tracking and chatbots support these initiatives by improving user engagement, optimizing conversions, and enabling accurate ROI measurement through call data and chatbot analytics.
• Outstanding communication skills in spoken and written English
• Fundamental computer literacy and knowledge in online marketing, using communication tools (SLACK, Zoom),
• Excellent experience using Google Docs/SpreadSheets
• Experience in working with ticketing or task management system  
• Comfortable working with international clients and adhering to strict timelines.

WORK HOURS AND REQUIREMENTS:

• You must work 8 hours per day, 40 hours per week (Monday to Friday).
   
• 3 hours must be worked between 6:30 PM and 1:30 AM Sri Lanka Standard Time.
   
• The remaining 5 hours can be worked anytime during the day.
   
• You must define your work schedule in advance and adhere to it consistently.
   
• Weekend work is not permitted.
   
• You must have:
   
  • A quiet, distraction-free home working environment
     
  • A dedicated desktop or laptop (tablets and mobile phones are not permitted)
     
  • A headset with a microphone
     
  • A stable, high-speed internet connection capable of supporting Zoom meetings
     
• Your work device must have Zoom, Chrome, Firefox, Slack, antivirus software, and a mail client installed.
   
• You may be required to install additional software as needed.
   
• You cannot be employed by another company while working at Bizycorp.

BENEFITS:

• WFH – 100% Work From Home
   
• Flexible working hours within defined time ranges
   
• EPF/ETF enrollment (applicable to Sri Lankan citizens, as per labor law)
   
• Legitimate work-from-home organization compliant with the Sri Lankan Shop and Office Act
   
• Monthly remuneration starting from LKR 80,000 (inclusive of basic salary and fixed allowances)
   
• Probation confirmation increment after 6 months (conditions apply)
   
• Paid leave, selected professional training, and certification programs
   
• Performance-based annual rewards and growth opportunities
   
• Exposure to international clients and hands-on experience in global email marketing campaigns
   
• Opportunity to work with a diverse team of 200+ professionals across Sri Lanka, Pakistan, Malaysia, the United States, and Canada

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. However, we are committed to providing guidance to all hired employees when such changes are implemented.

Bizycorp is proud to be an equal-opportunity employer. All qualified candidates who meet the requirements will be considered for employment regardless of race, color, religion, sex, national origin, or disability. 

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